Privacy Policy

This privacy policy explains how we process personal data when you visit this website and use our services.

Controller

Managing directors: Kevin Fechner, Albert Loessner, Matthias Worm, Maximilian Schmidt

Email: kevin.fechner@visio-plan.de

Data protection contact

You can reach our data protection contact at the email address listed above. Please add "Privacy" to the subject line so we can handle your request quickly.

Data processing on this website

We process personal data only to the extent necessary for providing the website and answering inquiries.

• Waiting list registration: we collect your email address to send you requested product information and coordinate demo appointments.
• Contact form inquiries: when you write to us, we process your name, email address and message content to answer your request.
• Product analytics: we use PostHog to measure how visitors interact with our pages so we can improve usability and product messaging.
• Spam protection: we integrate Google reCAPTCHA v3 to defend our forms against automated abuse.

Legal bases

The following legal bases under the GDPR apply to our processing activities:

• Art. 6(1)(a) GDPR when you give us consent, e.g. by submitting the waiting list form.
• Art. 6(1)(b) GDPR to take steps at your request prior to entering into a contract and to answer inquiries about our services.
• Art. 6(1)(f) GDPR on the basis of our legitimate interests in operating a secure, user-friendly website, including fraud prevention and usage statistics.

Recipients and third-country transfers

We share data with service providers that support us in running the website. These providers act under data processing agreements.

• Email delivery: we send transactional messages via Resend (Resend, Inc., USA). Standard Contractual Clauses safeguard transfers to the USA. See the Resend Privacy Policy.
• Analytics: we use PostHog (PostHog Inc., USA/UK) to analyse aggregated usage data. We configured IP masking and respect Do Not Track. Details are available in the PostHog Privacy Policy and the PostHog Data Processing Agreement.
• Security: Google reCAPTCHA is provided by Google Ireland Limited. Data may also be transmitted to Google LLC in the USA. Further information can be found in the Google Privacy Policy and Terms of Service.

Storage duration

We delete contact inquiries once processing is complete or statutory retention obligations expire. Analytics data is stored for a maximum of 12 months. reCAPTCHA assessment data is stored only for the duration necessary to provide spam protection.

Your rights

You have the following rights under the GDPR:

• Right of access (Art. 15 GDPR)
• Right to rectification (Art. 16 GDPR)
• Right to erasure (Art. 17 GDPR)
• Right to restriction of processing (Art. 18 GDPR)
• Right to data portability (Art. 20 GDPR)
• Right to object to processing (Art. 21 GDPR)
• Right to withdraw consent at any time with effect for the future (Art. 7(3) GDPR)

You also have the right to lodge a complaint with the supervisory authority responsible for us (Hamburg Commissioner for Data Protection and Freedom of Information) or with any other supervisory authority.

Updates

We may adapt this privacy policy when our services or legal requirements change. The current version can always be found on this page.